Terms 02




Sunspex Direct Website Your use of the Sunspex Direct website and any service contained within constitutes acceptance of these Terms & Conditions. Customer Information You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment. You are responsible for maintaining your own username and password, where required to access your customer account. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party. As a customer you are responsible for your customer account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform Sunspex Direct immediately. The Sunspex Direct website is only intended for use by adults. Privacy Sunspex Direct takes your privacy seriously. We are registered under and comply with the Data Protection Act 1998. For further details please see our Privacy Policy. Product Pricing, Title and Colour Reproduction Sunspex Direct makes every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by Sunspex Direct at anytime up to the shipment of that order and any related items. Sunspex Direct reserves the right to alter all product pricing without notice. Title in any products ordered from Sunspex Direct does not pass to the purchaser until Sunspex Direct has received and processed a valid payment. Every reasonable care has been taken to ensure that the colour production of the items featured in our online store is accurate though a very slight variation may result due to the limitations of production on the internet. back to the top Your Order When you place an order with us you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to Sunspex Direct to purchase the goods specified in the order. Your offer is only accepted by us once we have emailed you to confirm the dispatch of your order. Product items not included within the dispatch email are not included in the order and contract between you and us. Sunspex Direct reserves the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected. If Sunspex Direct is unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time or purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account. Shipping and Customs Duty All orders received by Sunspex Direct are shipped subject to availability. Sunspex Direct reserves the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product. Sunspex Direct cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company or a full refund. If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs. Cancellation Rights, Returns and Refunds Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify Sunspex Direct in writing, (email or letter) within seven working days from the day after you receive your goods. Please note the Consumer Protection (Distance Selling) Regulations 2000 only apply to consumers, the regulations do not apply to business purchasers or individuals purchasing on behalf of a business. As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation. No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason. Please observe the following procedure for all returns to us: On the back of your delivery note or on another piece of paper, (if you no longer have your delivery note), include your order number and the reason for the return. If you are returning your product because it is defective, please state the defect or defects. Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Sunspex Direct will not issue a refund where the product is in an incomplete state. If the original packaging surrounding the product has been damaged or destroyed Sunspex Direct will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us. You are responsible for paying any postage or shipping costs incurred when returning the product. We recommend that all returns be sent by registered post, so that a record of the return is available for you. Sunspex Direct will not issue refunds for any items lost or stolen in transit to us. Where a return is lost or stolen in transit to us you should claim compensation from the company that shipped the return. If you fail to return a product to us we may make arrangements to have the product collected from you. The cost of this will be passed on to you. Unused products may be returned promptly by you to the address listed below: Sunspex Drect, Shalimar, Blue Anchor, Somerset, TA24 6JR. UK Subject to the above, Sunspex Direct will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product. Sunspex Direct will also refund the cost of standard or recorded postage incurred returning a product incorrectly sent by us, or a defective product. Please note that Sunspex Direct will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery. back to the top Customer Complaints Sunspex Direct endeavours to respond to complaints within five working days. Faulty Products Where a Customer experiences a fault with a product it can be returned to us, subject to our returns policy above. Events outside our control Sunspex Direct shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond its reasonable control, including but not limited to acts of god, war, civil disorder or industrial dispute. License Sunspex Direct grants you a license to access the content, information and services contained within the Sunspex Direct website for personal use only. This license allows you to download and cache (using your browser) individual pages from the Sunspex Direct website. This license does not allow you to download and modify individual pages or substantial parts of the Sunspex Direct website nor to make the Sunspex Direct website available via an intranet, where the Sunspex Direct website or a substantial part of it is hosted locally on the intranet in question. The Sunspex Direct website design, layout, content or text cannot be copied, edited or otherwise manipulated without the express written permission of Sunspex Direct. The Sunspex Direct website cannot be placed within the frame-set of another site. Third parties are not allowed to “deep link” to pages within the Sunspex Direct website, without the express written permission of Sunspex Direct. All links (unless expressly permitted by us) should be to the main index page of the Sunspex Direct website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive. back to the top Copyright All content, databases, graphics, buttons, icons, logos, layouts and look & feel are the copyright of Sunspex Direct, unless expressly acknowledged as otherwise. The data mining, extraction or utilisation of product information from the Sunsex Direct website is not permitted without the express written permission of Sunspex Direct. Reasonably Foreseeable Losses Sunpsex Direct will be liable for any losses incurred by you due to breaches of these Terms & Conditions by us, where losses were reasonably foreseeable at the time the contract between Sunspex Direct and you was made. All business, indirect or consequential losses not reasonably foreseeable at the time of the contract between Sunspex Direct and you are excluded. Sunspex Direct does not exclude or limit liability for death or personal injury caused by the negligence or breach of duty of Sunspex Direct, its employees or officers. Severability The foregoing paragraphs, sub-paragraphs and clauses of these Terms & Conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses. Waiver by Sunspex Direct Failure by either Sunspex Direct to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights unless Sunspex Direct acknowledges the waiver in writing. Entire Terms & Conditions These terms & conditions set out the entire agreement and understanding between you and us. Sunspex Direct reserves the right to change these terms and conditions at any time, without giving notice to you. back to the top Jurisdiction These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts. Your statutory rights are unaffected. Our contact details are as follows: Sunspex Direct, Shalimar, Blue Anchor, Somerset, TA24 6JR. UK Email: sunspex@sunspexdirect.co.uk Tel: 0845 257 3535 (from within the UK) +44 121 427 3535 (international) Sunspex Direct is a trading name of Looks Direct Ltd registered in England Company registration number: 3734576 back to the top